Theory: HR Digitalisation

Poor procurement process – Numerous factors need to be taken into account (such as how a vendor will be screened, how a vendor will be chosen, and is the vendor within budget). During the purchasing process, the relationship between internal HR parties and the procurement department needs to be extremely strong and open. The likelihood of success at this crucial stage will be lower if the two parties are unable to communicate effectively. (Borzee, 2022) 

IT is not involved from the start – Starting the process without involving IT is like building a house without consulting a surveyor. The majority of today’s cloud-based technology will raise challenging issues with data processing and system integration. Providing IT enough access to information and some decision-making authority during the scoping stage can prevent costly technological failure and expensive implementation delays. (Borzee, 2022) 

The one-size-fits-all approach – Like any product, it will probably fail if it doesn’t offer value or a fix for a particular issue (Borzee, 2022). HR technology must be built using human-centred design principles in order to guarantee that it can accomplish that purpose.  

Too much HR jargon – It makes sense that HR will concentrate on the tools and technologies they are familiar with while putting up the HR technology (Borzee, 2022). Also, HR wants to consider whether their focus is on desired processes or business objectives. The best course of action is to steer clear of difficulties and keep an eye on them. Simplifying can be a difficult task for HR professionals, but the goal is to distinguish between complexity and complicated.  

Poor user experience – ​User's​​     ​ desire solutions that are simple, quick and easy to use, in essence, they are looking for a ​straightforward​​     ​ solution. (Hirey, 2021) Users typically reject complex solutions that require them to complete numerous tasks before providing what they need. A bad user experience is a major factor in the failure of digital efforts.  

Success measures are not visible – Like any other technology project, HR systems need to be assessed to see how they are helping users be more productive and benefit the company. While most solutions talk a big game, they lack the ability to quantify their impact on the user and the business and to demonstrate their efficacy. As a result, people become ​discouraged​​and the project ultimately fails (Hirey, 2021)