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Theory: (Digital) Social Skills

6. Reading / Additional materials

12 Customer Relationship Management in Tourism

Reading minds through body language | Lynne Franklin | TEDxNaperville
IFF2019 - How to Communicate in a Digital World

10 tips to go digital in the tourism sector | CBI

https://www.linkedin.com/pulse/translation-app-travel-overcome-language-barriers-clara-tr-hai-anh-/?trk=public_profile_article_view

https://www.researchgate.net/publication/332855616_CULTURAL_AND_COMMUNICATION_BARRIERS_IN_INTERNATIONAL_TOURISM

Intercultural Barriers in the Tourism Industry and Challenges to Tourism Education

The art of negotiation: Six must-have strategies | London Business School
How to Negotiate in English - Business English Lesson
Think Fast, Talk Smart: Communication Techniques