Theory: HR Digitalisation

HR digitalisation is defined as the process of transformation of traditional HR processes using the latest technology. Cloud and software as a service (SaaS) is used to automate HR processes and workflows. (What is digitalisation in HR?, 2021) It is meant to improve employee experience and with that organisational success by transforming a paper-based, reactive and time consuming HR into a digital-first, mobile and optimized one. (Daniel, 2018) Using tools like pulse surveys and eNPS, it makes use of lightweight technology to promote an emphasis on agile transformation. Digital HR makes the most of social media by using it for social media recruiting and, when suitable, integrating it into learning initiatives. Additionally, it embraces the consumerization of HR and reimagines HR self-service for employees as a real user-friendly experience. (Daniel, 2018) This process is revolutionising the industry as it streamlines the process and allows the HR department to focus more on their people. Jeff Mike from Bersin by Deloitte said “Digital HR should also align culture, talent, structure and processes to balance efficiency and innovation, as well as to sustain a measurable impact on the greater organisation as it continuously transforms.” (Mike, 2016) Digital HR aims to improve employee engagement and retention and measurably augmenting the success of an organisation by continually transforming in an agile way. (Daniel, 2018)