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Table of contents
  • 1. Introduction
  • 2. Social Skills - What & Why?
  • 3. Communication skills
    • 3.1. Digital Communication
    • 3.2. Communication Strategies
    • 3.3. Netiquette
    • 3.4. Intercultural Communication Skills
    • 3.5. Good practices
  • 4. Relationship management
    • 4.1. CRM
    • 4.2. Customer support & Conflict Management
    • 4.3. Ecommerce/ Social Media Management
    • 4.4. Stakeholders Relationship Management
    • 4.5. Good Practices
  • 5. Collaboration
    • 5.1. Good Practices
  • 6. Reading / Additional materials

Theory: (Digital) Social Skills

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  2. Theory: (Digital) Social Skills
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4. Relationship management

4.5. Good Practices

Building Effective Relationships and Collaboration - SAP Professional Skills Part 2 | Coursera

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Previous activity Reflection moment 1
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