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Table of contents
  • 1. Introduction
  • 2. Social Skills - What & Why?
  • 3. Communication skills
    • 3.1. Digital Communication
    • 3.2. Communication Strategies
    • 3.3. Netiquette
    • 3.4. Intercultural Communication Skills
    • 3.5. Good practices
  • 4. Relationship management
    • 4.1. CRM
    • 4.2. Customer support & Conflict Management
    • 4.3. Ecommerce/ Social Media Management
    • 4.4. Stakeholders Relationship Management
    • 4.5. Good Practices
  • 5. Collaboration
    • 5.1. Good Practices
  • 6. Reading / Additional materials

Theory: (Digital) Social Skills

  1. DigiTour_EN
  2. Theory: (Digital) Social Skills
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6. Reading / Additional materials

12 Customer Relationship Management in Tourism

Reading minds through body language | Lynne Franklin | TEDxNaperville
IFF2019 - How to Communicate in a Digital World

10 tips to go digital in the tourism sector | CBI

https://www.linkedin.com/pulse/translation-app-travel-overcome-language-barriers-clara-tr-hai-anh-/?trk=public_profile_article_view

https://www.researchgate.net/publication/332855616_CULTURAL_AND_COMMUNICATION_BARRIERS_IN_INTERNATIONAL_TOURISM

Intercultural Barriers in the Tourism Industry and Challenges to Tourism Education

The art of negotiation: Six must-have strategies | London Business School
How to Negotiate in English - Business English Lesson
Think Fast, Talk Smart: Communication Techniques

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Previous activity Reflection moment 1
Next activity PDF: (Digital) Social Skills

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